FAQ

CONTACT

🔘 HOW TO CONTACT US?

There are two ways to contact us, via the “contact” form on our site, or directly on info@myjapanclothes.com.

DELIVERY

🔘 HOW MUCH ARE THE DELIVERY COSTS?

Delivery is free worldwide.

🔘 WHAT ARE THE DELIVERY TIMES?

Delivery is 8 to 15 business days from shipment for Europe countries and France, and generally 21 business days for USA and Canada. Our teams are working hard to send your orders as quickly as possible, the order shipping time varies from 48 hours to 72 hours.

🔘 HOW TO TRACK MY ORDER?

To track your order, go to the "track my order", you just have to click on the link, it will redirect you to a website where you will have to enter your tracking number.

🔘 I WAS WRONG WHEN I ENTERED IN MY ADDRESS, OR I CHANGED MY ADDRESS RECENTLY, WHAT DO I DO?

For any address changes, please contact us as quickly as possible at the following email address: info@myjapanclothes.com.

PAYMENT

🔘 WHAT ARE THE MEANS OF PAYMENT?

The payment method used on our site, which is the most popular but also the most secure, is payment by credit card.

🔘 HOW DO I KNOW IF MY PAYMENT IS SECURE?

In order to strengthen the security of online payments, a new security standard has been deployed by banks in recent months: 3D SECURE. The “Verified by Visa” logo shows that the site is 3D Secure.

PARTNERSHIP

🔘 I WOULD LIKE TO BECOME A MY JAPAN CLOTHES PARTNER, HOW TO DO?

In your email, please provide us directly with the links to your social networks :)

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