Return Policy
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Our return policy East 15 days after receipt. If more than 15 days have passed since receipt of your order, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Item not permitted for return:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted:
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 15 days after delivery
Reimbursements in the form of credit
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund is then processed in the form of a valid credit on our website.
Delayed or missing refunds
If you have not yet received your credit, please contact us at the following address: info@myjapanclothes.com.
Trades
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at info@myjapanclothes.com.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, first send us an email to info@myjapanclothes.com. Shipping costs associated with returning your item are your responsibility and are not refundable. Please also note that our warehouses are located in China and therefore returns will be made to China. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment.
Delay of treatment
The processing time for a return is 48 hours to 72 hours after receipt of your complaint.